Terms & Policies

1. Data Controller. The data controller for all personal data processed through corebrandhub services is corebrandhub, located at Carrer Gran de Gràcia 50, Barcelona, Gràcia, España. For all data protection inquiries, contact [email protected].

2. Data We Collect. corebrandhub collects the following categories of personal data: (a) Identity data including full name and professional title; (b) Contact data including email address and telephone number; (c) Communication data including all content transmitted through our contact forms and email channels; (d) Technical data including IP address, browser type, operating system, and usage analytics collected through essential cookies.

3. Legal Basis for Processing. We process personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR): (a) Consent — where you have given explicit consent for specific processing purposes; (b) Contractual necessity — where processing is necessary for the performance of a contract to which you are a party; (c) Legitimate interest — where processing is necessary for our legitimate business interests, provided these are not overridden by your fundamental rights.

4. Purpose of Processing. Personal data is processed exclusively for: (a) Responding to service inquiries and providing quotations; (b) Executing and delivering contracted copywriting and brand voice services; (c) Sending transactional communications related to active projects; (d) Complying with legal and regulatory obligations under Spanish and EU law.

5. Data Retention. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Inactive client data is purged after 36 months of inactivity. Transactional records are retained for the legally mandated period of 5 years under Spanish accounting regulations.

6. Data Sharing. corebrandhub does not sell, rent, or trade personal data to third parties. Data may be shared with: (a) Cloud infrastructure providers strictly for service delivery (under data processing agreements); (b) Legal authorities when required by binding court order or regulatory mandate.

7. International Transfers. All personal data is processed within the European Economic Area (EEA). Should any processing occur outside the EEA, corebrandhub ensures adequate safeguards through Standard Contractual Clauses (SCCs) as approved by the European Commission.

8. Your Rights. Under the GDPR, you have the following rights: (a) Right of access — to obtain confirmation of whether your data is being processed and to receive a copy; (b) Right to rectification — to correct inaccurate or incomplete data; (c) Right to erasure — to request deletion of your data ("right to be forgotten"); (d) Right to restriction — to limit processing under certain conditions; (e) Right to data portability — to receive your data in a structured, machine-readable format; (f) Right to object — to object to processing based on legitimate interests; (g) Right to withdraw consent — to withdraw consent at any time without affecting prior lawful processing.

9. Exercising Your Rights. To exercise any of these rights, send a written request to [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

10. Security. corebrandhub implements appropriate technical and organizational measures to protect personal data, including encryption of data in transit, access controls, regular security assessments, and employee training on data protection obligations.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, provide usage analytics, and deliver personalized experiences.

2. Cookies Used by corebrandhub. corebrandhub uses only strictly necessary cookies essential for the operation of our website. We do not use advertising, profiling, or third-party tracking cookies. The following cookies are deployed:

• cbh_cookie_accepted — Stores your cookie consent preference. Duration: 12 months. Purpose: To remember that you accepted our cookie policy and prevent the consent banner from reappearing.
• session_state — Maintains your browsing session state. Duration: Session. Purpose: Ensures continuity of navigation and prevents security threats such as cross-site request forgery.

3. Cookie Consent. Upon your first visit to the corebrandhub website, a consent banner is displayed. Only strictly necessary cookies are active by default. No cookies requiring consent are placed until you explicitly accept them by clicking the INITIATE_ORBIT button on the consent banner.

4. Managing Cookies. You may control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of the corebrandhub website.

5. Third-Party Cookies. corebrandhub does not allow third-party cookies on our website. Embedded content (such as Google Maps on our contact page) is loaded in a privacy-enhanced mode and does not set cookies until you interact with the embedded content.

6. Updates. This Cookies Policy may be updated to reflect changes in our cookie practices or applicable regulations. The latest version is always available at corebrandhub.com/legal#cookies.

1. Scope. This Refund Policy applies to all services provided by corebrandhub, located at Carrer Gran de Gràcia 50, Barcelona, Gràcia, España, including brand voice development, messaging frameworks, conversion copywriting, and all related copywriting services.

2. Project Milestones. corebrandhub operates on a milestone-based payment structure. Payments are tied to specific project deliverables. Refund eligibility is assessed relative to the milestone at which cancellation or dispute occurs.

3. Pre-Commencement Cancellation. If you cancel a project before work has commenced, you are entitled to a full refund of any advance payment within 14 business days. A cancellation fee of 10% of the quoted project value may apply to cover administrative costs.

4. In-Progress Cancellation. If you cancel a project after work has commenced, refund eligibility is calculated as follows: (a) All completed milestone payments are non-refundable; (b) For partially completed milestones, a pro-rata refund is issued based on the percentage of work completed; (c) Work delivered up to the point of cancellation remains your property.

5. Quality Disputes. If you believe delivered work does not meet the agreed specifications: (a) You must submit a written dispute within 14 days of delivery; (b) corebrandhub will review the dispute and provide a remediation plan within 5 business days; (c) If remediation fails to satisfy the agreed specifications after two revision rounds, a partial refund of up to 50% of the affected milestone payment may be issued at corebrandhub's discretion.

6. Non-Refundable Items. The following are non-refundable: (a) Completed and delivered work that meets agreed specifications; (b) Consultation and strategy sessions already conducted; (c) Third-party costs incurred on your behalf (stock licensing, specialized tool subscriptions).

7. Refund Process. Refund requests must be submitted in writing to [email protected]. Approved refunds are processed within 14 business days via the original payment method. corebrandhub reserves the right to offset outstanding balances against refund amounts.

8. Governing Law. This Refund Policy is governed by Spanish consumer protection law and applicable EU directives. Any disputes shall be subject to the exclusive jurisdiction of the courts of Barcelona, España.

1. Agreement. By engaging the services of corebrandhub, located at Carrer Gran de Gràcia 50, Barcelona, Gràcia, España, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the "Client") and corebrandhub (the "Provider").

2. Scope of Services. corebrandhub provides copywriting, brand voice development, messaging framework design, and related content strategy services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written project proposal or statement of work (SOW) agreed upon by both parties before work commences.

3. Project Commencement. Work begins only after: (a) Receipt of a signed project proposal or written acceptance of the SOW; (b) Receipt of the agreed advance payment (typically 50% of the quoted project value); (c) Receipt of all required client materials, briefings, and access credentials specified in the SOW.

4. Payment Terms. (a) Invoices are issued upon milestone completion as defined in the SOW; (b) Payment is due within 14 days of invoice date; (c) Late payments incur a statutory interest rate of 8% above the ECB base rate as permitted under EU Directive 2011/7/EU; (c) corebrandhub reserves the right to suspend work if payment is overdue by more than 14 days.

5. Intellectual Property. (a) Upon full payment, all rights, title, and interest in the delivered work product are assigned to the Client; (b) corebrandhub retains the right to display the work in its portfolio and marketing materials unless the Client objects in writing; (c) Pre-existing intellectual property, frameworks, and methodologies used by corebrandhub remain the exclusive property of corebrandhub.

6. Confidentiality. Both parties agree to maintain strict confidentiality regarding: (a) All proprietary business information, strategies, and data shared during the engagement; (b) The terms of this agreement, including pricing; (c) This obligation survives termination of the agreement for a period of 36 months.

7. Revisions. (a) Each milestone includes up to two rounds of revisions at no additional cost; (b) Additional revision rounds are billed at 15% of the affected milestone value per round; (c) Revision requests must be consolidated and submitted in writing within 7 days of delivery.

8. Limitation of Liability. (a) corebrandhub's total liability under any engagement shall not exceed the total fees paid by the Client for that engagement; (b) corebrandhub shall not be liable for indirect, consequential, or incidental damages; (c) corebrandhub does not guarantee specific business outcomes, conversion rates, or performance metrics resulting from the delivered work.

9. Termination. (a) Either party may terminate with 14 days' written notice; (b) Upon termination, the Client pays for all work completed up to the termination date; (c) corebrandhub delivers all completed work product within 7 days of termination; (d) Clauses on confidentiality, intellectual property, and limitation of liability survive termination.

10. Governing Law & Disputes. (a) These Terms are governed by Spanish law and applicable EU regulations; (b) Disputes shall first be resolved through good-faith negotiation; (c) If unresolved within 30 days, disputes are submitted to the exclusive jurisdiction of the courts of Barcelona, España; (d) The Client retains the right to use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

11. Amendments. corebrandhub reserves the right to amend these Terms with 30 days' written notice. Continued engagement after the amendment date constitutes acceptance. Material changes to ongoing projects require mutual written agreement.